At Edimar Beauty , we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our Return & Refund Policy carefully to understand your rights and options.
Returns
To be eligible for a return:
- Items must be unused and in the original packaging.
- Proof of purchase (receipt or order confirmation) is required.
- You must initiate the return within 30 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products.
- Gift cards.
- Items marked as final sale.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team within 30 days of receiving your order.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our team will respond with instructions on how to proceed with the return.
Return Shipping
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within a certain number of days.
Exchanges
We accept exchanges for both defective/damaged items and for customer preference (e.g., wrong product ordered). Please contact us to arrange exchanges.
Sale Items
Sale items are final sale and cannot be returned or exchanged.
Gifts
If the item was purchased as a gift, refunds will be issued to the original purchaser, not the recipient.
Need Help?
If you have any questions about returns or refunds, please contact us at [email protected]. We’ll be happy to assist you.